Wed, 28 December 2016
Peter D’Cruz on early days sales management software, objective sales pipeline, helping salespeople, building a sales process, self-disciplined salespeople, when buyers buy, explaining yourself fully, disqualifying early, forcing a prospect to say “no”, change the prospect’s opinion, buyer self-education, beware the lonely prospect, the “don’t follow up” sales strategy explained, applying Taoism to sales, not swimming upstream and going with the flow in sales.
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Wed, 14 December 2016
Sam’s office party interruption, Salesforce vs Microsoft comparison update, CRM requirements for sales management, self-implementing CRM, the cost of CRM professional services, preventing scope creep on flat rate engagements, quote to order to invoice, level of detail in CRM requirements, the difference between sales and marketing, low CRM adoption by salespeople, giving salespeople more options, the Benioff and Nadella bromance is over, our past bad annual predictions, a couple of predictions for 2017, Yahoo! announces a new hack.
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Tue, 22 November 2016
Golfing in central Florida with alligators, Microsoft Dynamics rebranding and new pricing, more CRM vendors add AI, Chat and Drift, blocking the LinkedIn deal, automating drip marketing, customer journey mapping overload, simplified process mapping with Elements.cloud, CRMNext and banking, building a CRM vertical on a platform vs. building from the ground up.
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Wed, 19 October 2016
Sam’s European river cruise & other adventures, Podcasteasy.com, Dreamforce ’16 report, Salesforce Einstein, MVPs, Twitter pass, DCLeaks and acquisition targets, government email security. |
Thu, 15 September 2016
Cheap MacBook upgrade, Apple’s port reduction, Yathit for Sugar and Gmail, Microsoft’s big win over Salesforce, Wells Fargo’s sales compensation plan “glitch”, autonomous selling, AI-powered CRM. |
Tue, 23 August 2016
Quickbooks to CRM integration, data driven digital marketing, Oracle acquires NetSuite, salespeople's first CRM impression, Best CRM advertising site, the $14B CRM debacle, SugarCRM's channel award, sales & marketing alignment. Steve's company's site | Sam's company's site |
Thu, 21 July 2016
Using Uber for business travel, LinkedIn Sales Navigator integration with Microsoft's top competitors, Microsoft Dynamics 365, Salesforce closes DemandWare deal, Chat popups and exit intent popups. Steve's company's site | Sam's company's site |
Wed, 15 June 2016
SugarCon 2016, Microsoft buys LinkedIn & what Facebook should do, Salesforce buys DemandWare, Klipfolio. Recorded at the beautiful Gloria Ferrer Caves & Vineyards in Sonoma, California. Many thanks to Jason for his excellent service and great insights into sparkling wine. Steve's company's site | Sam's company's site |
Sat, 28 May 2016
CRM Evolution conference, customer portals, customer experience management (CX, CEM or CXM), Salesforce NA14 downtime, voice commands and CRM, Amazon Echo, Calendly, Google Slides API & CRM use cases.
Steve's company's site | Sam's company's site |
Tue, 26 April 2016
Apple news, being an airline
passenger in the 1960's, Sam's CRM database cleaning effort,
limiting the number of marketing automation system records. |
Fri, 25 March 2016
Sonoma wine, MarTech, the marketing technology stack, how to develop a marketing automation playbook. Steve's company's site | Sam's company's site |
Fri, 26 February 2016
Sam and Steve discuss gamification and touch on the benefits of a marketing automation playbook. Steve's company's site | Sam's company's site |
Sat, 30 January 2016
Voice control of CRM, prospect and customer engagement data with Wistia and Attach, CRM poll results, Google Trends for CRM and MA vendors. Steve's company's site | Sam's company's site |